my36 Terms and Conditions of Use

1. Interpretation and Definitions

"my36" refers to the online gambling platform operating under an international licence and accessible through this website. "User" or "Member" means any individual who has registered an account with my36. "Services" covers all products and features offered by my36 including online slots, live casino, sports betting and 4D lottery.

"Account Funds" means money deposited by the User into their my36 account. "Wagering Requirement" refers to the total amount that must be wagered before bonus funds can be withdrawn. These definitions apply throughout this Terms and Conditions document.

2. Eligibility and Account Registration

To register and use my36 services, Users must meet the following requirements:

• Be at least 21 years of age on the date of registration
• Have full legal capacity to enter into a binding agreement
• Not be a citizen or resident of a country that restricts online gambling
• Provide true, accurate and complete personal information during registration
• Register only one account per individual — multiple accounts are strictly prohibited

my36 reserves the right to request proof of identity (such as a copy of a MyKad or equivalent document) at any stage. If the information provided is found to be false or inaccurate, my36 reserves the right to terminate the account and withhold the remaining balance pending investigation.

3. Deposits, Withdrawals and Payment Methods

my36 accepts deposits and withdrawals through designated payment methods. All transactions are subject to the following limits and conditions:

• Minimum deposit per transaction is RM50 regardless of payment method
• Minimum withdrawal per request is RM100
• Withdrawal processing time is typically between 30 minutes and 3 hours
• Accepted payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, and cryptocurrencies (USDT, BTC, ETH)
• Withdrawals are processed only to the same payment method used for the deposit, subject to verification

my36 does not charge any processing fees on standard deposits or withdrawals. However, third-party payment providers may apply their own charges which are outside my36's control. Users are advised to check the terms of their respective e-wallet or bank provider.

Withdrawal requests exceeding certain limits may require additional identity verification before being processed. This is a standard security measure to protect user accounts from unauthorised access.

4. Bonuses, Promotions and Wagering Requirements

my36 offers various bonuses and promotions to registered members. All bonuses are subject to the specified wagering requirements. The following are the specific terms for the welcome bonus:

• Welcome bonus of 100% on the first deposit up to a maximum value of RM1,000
• Wagering requirement: the bonus value must be wagered 10 times before a withdrawal can be made
• Example: Deposit RM100 → Bonus RM100 → Balance RM200 → Required wagering RM100 × 10 = RM1,000
• Second example: Deposit RM2,200 → Bonus RM1,000 → Balance RM3,200 → Required wagering RM1,000 × 10 = RM10,000

Bonuses that do not meet the wagering requirements within the specified period will be automatically forfeited. my36 reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice. Bonus abuse, including the use of multiple accounts to obtain bonuses, is prohibited and may result in account closure.

5. Game Rules and Disputes

All games offered at my36 operate using a certified random number generator (RNG) to ensure fair and unbiased outcomes. Game results are final and cannot be changed except in cases of proven technical error.

If any dispute arises regarding a game result or transaction, users must contact the my36 support team within 7 days of the date of the incident. my36 will investigate each complaint fairly based on available system records.

• my36 system log records are the definitive evidence for any game dispute
• Bets placed during a technical disruption may be voided at my36's discretion
• Winnings resulting from a software bug will not be paid out
• System manipulation or the use of bots is strictly prohibited and may result in legal action

6. Account Security and Passwords

Users are fully responsible for the security of their accounts. The following are user responsibilities relating to account security:

• Keep passwords confidential and do not share login information with anyone
• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols
• Report to my36 immediately if they suspect unauthorised access to their account
• Do not use unauthorised third-party software or applications to access the platform

my36 will not be held responsible for any losses arising from a user's failure to maintain the security of their own account. However, my36 provides additional security measures including two-factor authentication (2FA), which is strongly encouraged for all users to activate.

7. Account Closure and Suspension

my36 reserves the right to suspend or close any account without prior notice in the following circumstances:

• Confirmation that the user is under 21 years of age
• Fraud, false identity verification or money laundering activity
• Use of multiple accounts by the same individual
• Attempts to exploit promotions, bonuses or system bugs
• Violation of any condition in this Terms and Conditions document

Users may also request closure of their own account at any time by contacting the my36 support team. Prior to closure, users may withdraw their eligible fund balance subject to the settlement of any transactions still in progress and unfulfilled wagering requirements.

8. Limitation of Liability and Disclaimer

my36 operates under an international licence and strives to provide quality service at all times. However, my36 cannot guarantee that the platform will always be free from technical disruptions, delays or errors.

To the extent permitted by law, my36 will not be liable for any indirect, incidental or consequential losses suffered by users as a result of using this platform. my36's liability under any circumstances is limited to the amount of funds held in the user's account at the time of the incident.

Users acknowledge that gambling carries financial risk and that they use my36 services at their own risk. my36 encourages all users to gamble responsibly and to refer to our Responsible Gambling page for further guidance.

9. Amendments to Terms and Conditions

my36 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Significant amendments will be communicated to users via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of my36 services after the effective date of any amendment is considered full acceptance of the amended terms. Users who do not agree with the amendments have the right to close their account before the effective date.

10. Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws relevant to the international licence under which my36 operates. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through negotiation between the parties involved.

If resolution through negotiation is not reached within 30 days, the dispute may be referred to a mutually agreed arbitration body. The arbitration decision is final and binding on both parties. Users agree not to bring class action legal proceedings against my36.