my36 FAQ for Malaysian Players

The minimum withdrawal amount at my36 is RM100. Make sure your account balance is sufficient before submitting a withdrawal request. There is no fixed daily maximum limit, but large requests may require additional security checks before our team processes them.

Withdrawals at my36 are usually completed within 30 minutes to 3 hours. This applies to all payment methods including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. If the funds have not arrived after 3 hours, please contact our live chat support for assistance.

Yes, my36 processes withdrawals seven days a week including Saturday, Sunday and Malaysian public holidays. Our finance team operates around the clock. However, withdrawals via FPX (online banking) may take slightly longer depending on each bank's operating hours on public holidays.

Yes, you can — once the wagering requirements are met. The my36 welcome bonus offers a 100% match of up to RM1,000 with a wagering requirement of 10 times the bonus value. For example, a deposit of RM100 gives a bonus of RM100 and you need to wager RM1,000 before the bonus funds can be withdrawn. You can check your wagering progress through your my36 account at any time.

A "processing" status means your request is being reviewed by the my36 finance team. This can happen when KYC account verification is incomplete, there is activity that requires a security check, or the request was submitted during high-traffic hours. If more than 3 hours have passed with no update, contact our 24/7 live chat support and include your transaction reference number.

Yes, all live casino games at my36 — including baccarat, roulette and sic bo — can be played directly through your mobile browser with no app download required. The my36 website is optimised for smaller screens, so the live gaming experience runs smoothly on both Android and iOS.

Baccarat is a card game between the "Player" and the "Banker". You bet on which side will get a card value closest to 9. Cards worth 10 and face cards count as zero. At my36, live tables are run by real dealers in real time, letting you see each round clearly and place your bets within the set time limit.

Sic bo is a dice game that originated in Asia. Three dice are shaken in a covered container and players bet on possible outcomes — such as the total value of the dice, specific pairs, or a single value. my36 provides live sic bo tables with live dealers, giving you a real casino feel from home. The betting options are laid out clearly on the table interface.

Roulette at my36 offers a range of inside and outside bets. Inside bets include straight up (single number), split (two adjacent numbers) and corner (four numbers). Outside bets cover red/black, even/odd and number ranges (1–18 or 19–36). Each bet type carries a different payout depending on the odds of it landing.

Betting limits vary by table and game type. my36 provides tables with different limit ranges — there are options for casual players with lower limits, as well as dedicated tables for experienced players who want higher limits. Check the specific limits for each table directly on the game interface before entering the room.

On Chrome (Android): open my36.wine, tap the three-dot icon at the top right corner, then select "Add to Home Screen". On Safari (iPhone/iPad): tap the Share icon (box with an arrow), scroll down and select "Add to Home Screen". The my36 shortcut icon will appear on your home screen like a regular app, letting you open the site quickly.

Try clearing your mobile browser cache. On Chrome: Settings → Privacy and Security → Clear Browsing Data. On Safari: Phone Settings → Safari → Clear History and Website Data. After clearing the cache, reload the my36 site. Also make sure your internet connection is stable — try switching between WiFi and mobile data to test.

The my36 website is compatible with most modern devices including Android phones, iPhones, Android tablets, iPads and personal computers. Supported browsers include the latest versions of Google Chrome, Mozilla Firefox, Safari and Microsoft Edge. For the best experience, keep your operating system and browser updated to the latest version.

No. All games at my36 — online slots, live casino, sports betting and 4D lottery — can be played directly through your mobile browser. No app needs to be downloaded or installed. This means you do not need to worry about device storage space or app updates — just open your browser and log in to your my36 account.

Yes, the entire deposit and withdrawal process can be done on mobile. Touch 'n Go eWallet, DuitNow and Boost are especially easy to use on mobile as their apps open directly during the payment process. The minimum deposit is RM50 and the minimum withdrawal is RM100, the same as the desktop version.

Yes, my36 provides a deposit limit tool that lets you control your gambling spending. You can contact our 24/7 customer support to set a daily, weekly or monthly deposit limit that suits your budget. The limit takes effect once it has been updated and helps you play within a comfortable spending range.

The 21+ age limit is set in line with international responsible gambling guidelines to protect young people from the risk of gambling addiction. my36 is committed to ensuring that this platform is only accessed by adults who are able to make fully informed decisions. Age verification is carried out during the KYC process and any user suspected of being underage will be blocked.

If you or someone you know needs help with problem gambling, professional support resources are available in Malaysia. Talian Kasih (15999) provides free counselling, and organisations such as Gamblers Anonymous Malaysia can also be contacted. my36 encourages players to reach out to us directly if you need help using limit tools or self-exclusion.

Cooling-off lets you temporarily suspend access to your account — usually for a few days to a few weeks — without permanently closing it. Self-exclusion is a longer-term option where access to your account is blocked for a period you set yourself. Contact the my36 support team via live chat to request either option at any time.

Signs to watch for include: betting more than you planned, trying to recover money you have lost, neglecting daily responsibilities because of gambling, or feeling anxious when you cannot play. If you recognise any of these signs, take a break, contact my36 support to activate limits, or seek guidance from a professional counsellor.

my36 may request verification at any stage — during registration, before processing your first withdrawal, or when cumulative transaction amounts reach a certain threshold. This is standard procedure based on international licensing requirements to ensure account security and prevent fraud. The sooner you complete KYC, the smoother your withdrawal process will be going forward.

For identity verification, my36 accepts: a MyKad (front and back), a valid Malaysian passport, or a driving licence. For address verification, documents such as a utility bill, bank statement or official letter dated within the last 3 months can be submitted. All documents must be clear, unobscured and show information that matches the data used to register your account.

If your KYC application is rejected, the my36 team will inform you of the reason via email or live chat. Common reasons include blurry images, expired documents or a name mismatch. You can resubmit the corrected documents. Contact our 24/7 customer support for further guidance so the process goes more smoothly on your second attempt.

KYC is an international licensing requirement to prevent money laundering, identity theft and fraudulent activity. Your personal information is stored with encryption and is not shared with third parties without your consent. my36 operates under a strict privacy policy — you can read more details on our Privacy Policy page.

The my36 review team will check the submitted documents and notify you of the outcome via email or an in-account notification. The process is usually faster when the documents submitted are clear, complete and match the account information. If you have not received any update, contact our live chat support to check the current status.