Responsible Gambling at my36
Healthy betting starts with self-awareness. my36 provides control tools, practical guidance and ongoing support so every player stays within limits that are comfortable for them.
This platform is open only to individuals aged 21 and above. We encourage all players to understand the risks, set personal limits, and seek help if gambling starts to affect daily life.
my36's Approach to Healthy Gambling
Six core pillars that shape our commitment to every player.
Personal Deposit Limits
Set a daily, weekly or monthly deposit limit based on your own financial means. The limit takes effect immediately once set and requires a waiting period to increase — so that spontaneous decisions do not override long-term planning.
Temporary Break from Betting
Need a break? Use the temporary break feature to suspend account access for a few days or weeks. During this period, you will not be able to log in or make any transactions.
Long-Term Self-Exclusion
Players who feel gambling has become a problem can apply for long-term self-exclusion. The account will be fully closed for the chosen period and cannot be reopened early without a review process.
Promotion Block
Choose to stop receiving promotional emails, bonus offers or marketing-related notifications. This helps reduce the urge to gamble based on offers alone and gives you full control over your playing experience.
Session Time Tracker
Monitor how long you have been playing in a single session. We provide time reminders so you are aware if your session has gone on too long — because losing track of time is one of the first signs of uncontrolled gambling.
Full Activity Records
Review your deposit history, withdrawals and betting records at any time. This full transparency helps you assess your own gambling patterns and make decisions based on real data — not estimates.
Recognise the Warning Signs
Gambling becomes a problem when it starts affecting other areas of your life. Here are signs that deserve serious attention:
- Feeling compelled to bet with money that should be used for daily needs or important bills.
- Chasing losses by continuing to bet even when the original intention was to stop.
- Lying to family members or friends about how much money or time has been spent gambling.
- Feeling restless, irritable or uncomfortable when unable to gamble for a while.
- Neglecting work, family or social responsibilities because gambling is taking over your time and focus.
- Borrowing money or selling belongings to get extra funds for gambling.
One or two of the signs above is already enough reason to pause and reassess. Healthy gambling never creates noticeable financial, emotional or social strain.
Gambling is designed as entertainment. Money used for betting should be treated as leisure spending — like a movie ticket or dinner out — not as a source of extra income or a way to solve financial problems.
Before starting a session, decide how much you are willing to lose entirely. When that limit is reached, stop without chasing losses. This discipline is the foundation of responsible gambling.
Self-Control Tools at my36
All these tools can be accessed directly from your account settings. No need to contact anyone — the controls are in your hands.
Deposit Limit
Set a maximum deposit amount for your chosen period. Takes effect immediately. Increasing the limit requires a mandatory waiting period.
Playing Break
Suspend your account for a chosen period. All account functions are paused for the duration of that period.
Self-Exclusion
Close your account fully for a minimum period of six months. Suitable for those who need a long break from gambling.
Live Support
The my36 support team is available 24/7 via live chat in Malay and English for any enquiries related to responsible gambling.
How to Use the Self-Exclusion Tool
The self-exclusion process at my36 is designed to be simple and quick. You do not need to give a reason — the decision to stop for a short or long time is entirely your right.
Log in to your my36 account
Go to the my36 Login page and enter your account details.
Open the Responsible Gambling settings
Find the "My Account" or "Settings" section and select the responsible gambling control options.
Choose the type of control you want
Select from deposit limit, playing break or full self-exclusion based on your current needs.
Confirm your choice
The control takes effect immediately. You will receive confirmation by email. The support team is available to contact if you need further assistance.
my36's Promise to Players
As a platform operating under international licensing, my36 commits to:
- Not selling or sharing players' personal data with third parties for gambling advertising purposes.
- Not sending promotional materials to players who have applied for self-exclusion.
- Processing any self-exclusion request promptly and without additional questions.
- Training the support team to respond with empathy and helpfulness to players who need responsible gambling guidance.
- Always prioritising player safety and wellbeing over short-term business interests.
Guide to Playing Responsibly
Before You Play
- Set a money limit and a time limit before opening any game.
- Make sure you play in a calm state — avoid betting when stressed or upset.
- Remember that every game uses a random number generator — no strategy guarantees a win.
- Do not play with borrowed money or money needed for basic necessities.
During and After Playing
- Stop when your limit is reached — a win does not guarantee the next win.
- Take regular breaks. Long continuous sessions affect your judgement.
- Review your activity records regularly to understand your own betting habits.
- Contact my36 support if you feel your control is slipping — the sooner the better.
If you or someone you know needs professional support for gambling addiction, counselling services are available in Malaysia. Contact the Community Service Centre of the Ministry of Health Malaysia or look for a registered psychology clinic that offers addiction counselling. Seeking help early is a sign of strength, not weakness.
Play Smart. Play Safe.
Enjoy slot games, live casino, sports betting and 4D lottery at my36 with confidence — because we are always here to make sure your experience stays enjoyable and in control.
FAQ: Responsible Gambling
Answers to questions commonly asked by my36 players about self-control and healthy gambling.