my36 Privacy Policy

1 Introduction and Scope of This Policy

This Privacy Policy is issued by my36 ("we", "us") and applies to all users who access or use the my36 online gambling platform, including the official website at my36.wine and any related applications.

This policy describes:

• The types of personal information we collect from you
• The purposes for which that information is collected and used
• How we protect and store your information
• Your rights in relation to your personal information
• Parties that may also receive your information in certain circumstances

2 Personal Information We Collect

In the course of account registration, identity verification, use of services and communications with my36, we may collect the following categories of information:

Identity Information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth (to verify that you are aged 21 and above)
• Gender and nationality

Contact Information:

• Active email address
• Mobile phone number
• Current residential address

Financial Information:

• E-wallet details (Touch 'n Go, Boost) used for transactions
• Bank account information for DuitNow or FPX verification
• Cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal history in your account

Technical Information:

• IP address and approximate location during active sessions
• Device type, operating system and web browser used
• Session log data, including login time, logout time and game activity
• Cookie information and related tracking technologies

3 Purposes for Collecting and Using Information

my36 uses the personal information collected solely for legitimate and necessary purposes, including:

• Account Management: Registering, verifying identity and maintaining your player account in accordance with the KYC (Know Your Customer) requirements mandated by our international licence.
• Transaction Processing: Processing deposits with a minimum of RM50 and withdrawals with a minimum of RM100 via your chosen payment method, with withdrawal processing times between 30 minutes and 3 hours.
• Fraud Prevention: Detecting and preventing fraud, account hacking, money laundering and other unlawful activities that violate our Terms and Conditions.
• Customer Support: Enabling our 24/7 support team to assist you in resolving any account, technical or financial issues in Malay and English.
• Service Communications: Sending account-related notifications, security updates and promotional information (if you have agreed to receive them).
• Legal Compliance: Meeting legal compliance obligations, including reporting requirements to the relevant regulatory authorities when required.
• Platform Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the platform's performance, usability and game offerings.

4 Disclosure to Third Parties

my36 will not disclose your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Payment processing companies (Touch 'n Go, DuitNow, FPX, Boost gateways and cryptocurrency service providers) that require access to transaction information to carry out their functions on our behalf. They are bound by strict confidentiality agreements.
• Game Providers: Game software developers who may receive the minimum technical data required to ensure game integrity and anti-fraud compliance.
• Legal Requirements: Where there is a court order, regulatory body requirement or other legal obligation requiring us to disclose your information.
• Protection of Rights: Where disclosure is necessary to protect the rights, property or safety of my36, our users or the public.

In all of the above cases, we will ensure that disclosure is limited to the minimum information required, and that the receiving party is bound by confidentiality obligations equivalent to our own standards.

5 Data Security and Storage

my36 implements multiple layers of technical and organisational security controls to protect your personal information from unauthorised access, loss, alteration or accidental disclosure, including:

• 256-bit SSL/TLS encryption for all data communications between users and servers
• Password storage using strong one-way hashing algorithms
• Two-factor authentication (2FA) system as an additional security layer for login
• Continuous system security monitoring at all times
• Regular security audits by qualified third parties
• Internal access controls based on the principle of least privilege

Your data is stored in data centres that comply with international security standards. The retention period covers the duration your account is active, plus any additional period required by applicable law or licensing requirements.

6 Use of Cookies and Tracking Technologies

The my36 platform uses cookies and equivalent tracking technologies to provide a better user experience and to understand how players interact with our platform. The types of cookies used include:

• Essential Cookies: Required for the basic functions of the platform, such as maintaining login sessions, saving language preferences, and ensuring transaction security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform (pages visited, time spent) to help us improve our services. This data is collected in aggregate and without personal identification.
• Functional Cookies: Save your preferences such as display settings and game preferences so you do not need to reconfigure them each time you log in.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain features of the my36 platform.

7 Cross-Border Data Transfers

As my36 operates under international licensing with infrastructure that may span multiple countries, your personal information may be transferred to and stored in locations outside Malaysia. In all such transfers, we ensure:

• Protection equal to or greater than that provided under this policy is applied
• Appropriate data transfer agreements are finalised with the receiving parties
• Adequate technical measures are implemented to protect data during transfer

8 Changes to This Privacy Policy

my36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made:

• The "Effective" date at the top of this document will be updated
• Notifications will be sent to all registered users via email or in-platform notifications
• Continued use of the platform after the effective date of the changes is considered your acceptance of the updated terms

We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

9 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data management practices, please contact our privacy team via:

• Email: [email protected]
• 24/7 Live Chat accessible directly through the my36 platform

We are committed to responding to any privacy-related enquiries within a reasonable timeframe. Our support team is available at all times in Bahasa Melayu and English to assist you.